Almost any company with a specialty pharmaceutical to market includes an internal or outsourced patient-support service, and almost any such service needs an IT platform to track interactions and interventions along the patient journey.
Human Care Systems, a Boston-based IT developer, has developed its own platform, Resilix, now available as ver. 5.0. Matt Hall, president, says that Resilix is tailored specifically to the needs of pharma companies running their own patient support services, whether or not they also engage with outsourced hub providers: “Resilix enables companies to easily bring in data from third parties so that the support programs can be better managed,” he says.
Hall also touts Resilix as a “market differentiator” because it is not based on SalesForce.com, a widely used platform for customer relationship management in many parts of pharma marketing and services. According to him, Resilix is more readily configured to a specific drug program, and uses a document-based database (MongoDB, rather than a relational database) to integrate data fields from one application to another. “We recognize that SalesForce.com implementations are widely used in pharma, but our ease of deployment is an advantage,” he says.